Troubleshooting Made Easy
Fix common setup, tracking, or permission issues in seconds.
Introduction
If something is not working as expected, most issues can be solved quickly with a few checks. This guide covers the most common problems and how to resolve them so you can get back to earning credits without delay.
If Drives Are Not Detected
Missed drives usually happen because one required permission is disabled or location settings are turned off.
If Your Score Seems Incorrect
Scores reflect the number of touches recorded during a drive. If the result looks unusual, your phone may have logged unintentional interactions.
If Credits Did Not Appear
Credits require a valid trip with enough distance. If the drive was too short, you may see a message explaining that no credits were awarded.
When to Contact Support
If issues continue after basic checks, you can reach support directly through the app. The team is available to help you identify and resolve your specific situation.
Ready to Apply What You've Learned?
Put your knowledge into practice and start earning rewards for safer driving.